The fine print, in plain words
Cancellation policy
Last updated 26 August 2026
This policy explains what happens when a booking made with Trawish Private Limited, trading as "Fly Goldfinch", is cancelled, whether by you, by us, or by a supplier. It should be read together with our booking terms; where a quotation or invoice for your specific package states its own cancellation schedule, that schedule prevails.
The short version
- Cancel in writing by email; phone or WhatsApp alone is not accepted
- Refunds follow each airline's and hotel's own rules
- Approved refunds are typically processed in 7 to 15 working days
A summary only. The sections below are the policy.
How to cancel
All cancellation requests must be sent in writing to [email protected] from the email address used at the time of booking. The effective cancellation date is the date on which we receive your written request. Cancellations are not accepted over phone or WhatsApp alone.
Cancellation charges by component
- Flights
- Cancellations and changes follow the airline's fare rules; many discounted fares are wholly non-refundable. Name changes are not allowed once a booking is confirmed. Airline penalties and our service fee are deducted from any refund due.
- Hotels
- Refunds follow each hotel's policy as confirmed at booking. No refund is given for no-shows, unused nights, or early check-out.
- Dated activities and attraction tickets
- Activities with a specific date or time slot, and official attraction tickets, are non-refundable and non-amendable once purchased.
- Inland transportation
- Inland flights, trains, ferries, and buses are non-refundable and non-amendable.
- Visa fees
- Visa service fees are non-refundable once the application process has commenced, including in the case of visa rejection by the embassy or consulate.
- Cruises
- Cruise cancellations follow the cruise line's published cancellation schedule.
- Non-refundable bookings
- Packages or components booked on a non-refundable basis carry no refund entitlement from the moment of confirmation.
- Advance token payment
- The advance token payment (15% of the land package per person) is adjusted against supplier commitments made on your behalf and is refundable only to the extent stated in your package quotation.
Cancellations or changes by suppliers
If an activity, sightseeing, or service is cancelled due to weather or circumstances beyond control, refunds are made as per the invoice raised by the vendor to Fly Goldfinch, or the amount communicated to you beforehand. Where a supplier changes or withdraws a service, we will try to arrange a comparable alternative at the same cost wherever possible.
Force majeure
Fly Goldfinch is not liable for cancellations, delays, or changes caused by events beyond its reasonable control, including natural disasters, political unrest, strikes, pandemic-related restrictions, or government travel advisories. In such cases, refunds are limited to the amounts actually recovered from the suppliers concerned.
Refund processing
Approved refunds are made to the original payment method.
Refunds are typically processed within 7 to 15 working days of confirmation from the suppliers concerned; card refunds may take additional time depending on your bank.
Payment gateway surcharges are not refundable.
Contact us
For cancellation requests or questions about this policy: Trawish Private Limited (Fly Goldfinch), A1/196A, Paschim Vihar, New Delhi, Delhi 110063, India. Email: [email protected].